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  • VCare premium support 24x7x365 (1 year term) (Response times based on severity per Videon Support Services T’s & C’s)

  • Software upgrades, updates, bug fixes.
  • Hardware warranty w/ advanced replacement. (Videon will ship a new or equivalent refurbished unit using express shipping).
  • VCare Support is billable annually on the anniversary date

Videon VCare Premium Support - 1 Year


- VCare Premium Support is no longer required for EdgeCaster EZ, but highly recommended, as live workflows are time-sensitive.

- VCare Premium Support must be purchased at the same time as EdgeCaster EZ for the advanced replacement feature to be activated.

- If VCare Premium Support is not purchased at the same time as EdgeCaster EZ, the device will come with a standard warranty, which includes a 1 year hardware warranty (2 years in Europe), and online support only.

- If a customer does not purchase VCare Premium Support at the same time as EdgeCaster EZ, and requires support, there are two options:
- Pay a one time fee - a minimum fee of one hour professional services (then current rate) - per instance.
- Sign up for VCare Premium Support backdated and payable from date of initial purchase (waives advanced replacement).

- Annual payments due on the first day of each billing year

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